Working together to support children and families

At Wolsey House Primary School, we know that family life can sometimes be challenging. All families may need some extra help at different times, and asking for support is a positive step.

We are committed to working with children, parents, carers and other professionals to make sure families receive the right help at the right time.

What is Early Help?

Early Help is support for children, young people and families when difficulties first arise. It aims to prevent problems from becoming more serious and helps families feel supported.

Early Help can provide support with:

• Children's behaviour, development or emotional wellbeing

• Parenting and family relationships

• School attendance and difficulties with learning

• Children's special educational needs or disabilities (SEND)

• Housing, money worries or other family difficulties

• Physical and mental health

• Changes in family circumstances

Support is available for families with children and young people of all ages.

How can school help?

At Wolsey House Primary School, we work closely with Leicester City Council's Early Help and Family Help services.

If you are experiencing difficulties, we can listen to your concerns, offer advice and help you access additional support.

Sometimes, an Early Help Assessment (EHA) may be helpful. This allows you and the professionals working with your family to understand what is going well, what difficulties you are experiencing and what support might make a difference.

Where several services are involved, a lead practitioner can help bring everyone together to agree a plan. This is sometimes called a Team Around the Family approach.

You will be involved in discussions and decisions about the support your family receives.

Family Help – working together

Leicester City Council is developing its Family Help services as part of national changes designed to make support more joined-up and easier for families to access.

The aim is for families to receive consistent support, with professionals working together and building on existing assessments and plans wherever possible.

School will continue to work with families and other services to help children feel safe, happy and ready to learn.

How can I ask for help?

Speak to someone at school

If you would like advice or support, please contact the school office and ask to speak to a member of our safeguarding team: Mrs Martin, Mrs Cooper-Marsh, Mr Ismail, Mrs Hayes, Mr Baker, Mrs Watts, Mrs Humphrey, Mr Punchard or Mr Powell. 

We will arrange a suitable time to meet with you and discuss how we can help.

Contact Leicester City Council

You can also contact Leicester City Council's Early Help service directly.

Telephone: 0116 454 1004

Email: early-help@leicester.gov.uk

Parents and carers can request help themselves. You do not need to wait for school or another professional to make a request.

Leicester City Council – Early Help for Children, Young People and Families

Your local Family Hub

Best Start Family Hubs offer information, advice, activities and support for families.

Our local hub is:

Beaumont Leys Best Start Family Hub

20 Home Farm Walk

Leicester

LE4 0RW

Telephone: 0116 454 6660

You can also find other Family Hubs and the activities they offer through Leicester City Council.

Find your nearest Best Start Family Hub

Worried about a child's safety?

If you are worried that a child is being harmed or is at risk of harm, please contact Leicester City Council's Duty and Advice Service on 0116 454 1004.

If a child is in immediate danger, call 999